SHIPPING POLICY

IMPORTANT SHIPPING INFO FOR OUR BELLAS
THE FOLLOWING COUNTRIES ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19:
UK / SPAIN / GERMANY / FRANCE / ITALY / SOUTH AMERICA
ORDERS TO THE ABOVE COUNTRIES ARE SENT VIA FED EX. WE HAVE BEEN ADVISED THAT PACKAGES SHOULD ARRIVE WITHIN 7-10 BUSINESS DAYS AFTER ORDERING.
WE HATE LONG SHIPPING SO ARE WORKING EVERYDAY TO GET BACK TO FASTER SHIPPING TO THESE COUNTRIES! THANK YOU FOR YOUR PATIENCE BELLAS.
FOR ALL OTHER COUNTRIES THE FOLLOWING SHIPPING TIMES APPLY:
ORDERS IN AUSTRALIA VIA DHL- ARRIVE 1-7 DAYS AFTER ORDERING
INTERNATIONAL ORDERS VIA DHL - ARRIVE 3-7 DAYS AFTER ORDERING

SALE OR DISCOUNTED ITEMS MAY REQUIRE AN ADDITIONAL HANDLING TIME OF 1-5 BUSINESS DAYS BEFORE SHIPPING.
ALL ITEMS ARE READY TO SHIP TO YOU NOW,  
AS SOON AS YOU ORDER WE SHIP IT TO YOU THE SAME DAY.
IF YOU ORDER A UNIT DURING HOURS WE ARE CLOSED WE SHIP IT FIRST THING IN THE MORNING.
WE SHIP WORLDWIDE EXPRESS WITH DHL & FED EX, WE SEND YOU FULL TRACKING INFORMATION THE SAME DAY OF ORDER.
WE HAVE A PRIVATE ACCOUNT FOR THE FASTEST AND SAFEST SHIPPING.
OCCASIONALLY THE COUNTRY YOU ARE IN WILL HOLD THE PARCEL AT CUSTOMS TO DO A CHECK OF THE PARCEL. IF THIS HAPPENS THE CUSTOMS OFFICER WILL CONTACT YOU VIA YOUR CONTACT INFORMATION PROVIDED. EVERY COUNTRY HAS DIFFERENT LAWS AND GUIDELINES SO THIS CAN DELAY YOUR ORDER & IS UNFORTUNATELY  OUT OF OUR CONTROL.
WE DO ALL WE CAN DO GET YOUR ORDER TO YOU AS FAST AS POSSIBLE!
PLEASE DO NOT HESITATE TO CONTACT US WITH ANY FURTHER QUESTIONS ON WHATSAPP +61403315857 OR VIA INSTAGRAM DM
THANK YOU BELLAS. CANNOT WAIT FOR YOU TO RECIEVE YOUR DREAM HAIR!
PLEASE NOTE; FREEDOM COUTURE IS OFF SATURDAY AND SUNDAY SO WEEKEND ORDERS WILL ONLY BE SHIPPED ON MONDAY. PLEASE REMEMBER WE ARE AN AUSTRALIAN COMPANY AND OUR TIME ZONE MAY BE DIFFERENT TO YOURS.