IMPORTANT SHIPPING INFORMATION
ALL ORDERS GOING TO THE UK, FRANCE, GERMANY, SPAIN, ITALY AND SOUTH AMERICA ARE SENT VIA AUSTRALIA POST.
SHIPPING VIA AUSTRALIA POST TAKES 21 DAYS TO ARRIVE DUE TO THE CURRENT PANDEMIC.
Here at Freedom Couture we do our utmost to ensure that all products are in excellent condition.
However if you do receive a unit/product with a fault we are happy to exchange or refund the item.
Please reach out to our Customer Care team if there is an issue or a fault prior to sending the unit back so that we can advise on how to return the unit to us.
Email - freedomcouture@hotmail.com
Phone - +61 403 315 857
To be eligible for a return/exchange you must comply with the following conditions;
You must request a return within 7 days of receiving the product.
The unit must be in original condition, unworn, uncut or altered in anyway. We cannot accept returned units that have had the lace cut or been worn. Please take care when trying on the unit and do not cut the lace until you are satisfied.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
With the exception of faulty units, you are responsible for the cost of returning the item to us.
Refunds will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to process the funds back to your account.
Please keep an eye out from email notifications from us as we will keep you updated!
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IF YOU HAVE ANY QUESTIONS PLEASE CALL OR EMAIL FREEDOMCOUTURE@HOTMAIL.COM
