FAQs

BELLAS LET US ANSWER ALL YOUR QUESTIONS !

 

WHEN WILL I RECEIVE MY UNIT?

WE SHIP YOUR UNIT THE SAME DAY YOUR ORDER IS PLACED & SEND YOU AN EMAIL WITH ALL THE TRACKING INFORMATION. 

DOMESTIC IN AUSTRALIA 1-3 DAYS 

INTERNATIONAL 3-4 DAYS

PLEASE ALLOW UP TO 1-5 BUSINESS DAYS HANDLING TIME FOR SALE OR DISCOUNTED ITEMS.

 

CAN I WASH MY UNIT/STRAIGHTEN IT/APPLY HEAT/SWIM IN MY WIG?

YES OF COURSE! OUR UNITS ARE HAND MADE WITH THE MOST RAW VIRGIN CAMBODIAN HUMAN HAIR WHICH ALLOWS YOU TO TREAT THE WIG EXACTLY LIKE YOUR REAL HAIR.

 

CAN I GET A CUSTOM WIG MADE?

WE USED TO OFFER CUSTOMIZED WIGS AS AN OPTION INTBE PAST HOWEVER, WE HAVE STOPPED THAT SERVICE AND NOW ONLY OFFER READY TO SHIP UNITS THAT ARE PRE MADE & DESIGNED BY FREEDOM COUTURE.

 

HOW DO I ORDER A WIG ?

SIMPLY VIEW OUR WIG DESIGNS IN THE ONLINE SHOP BUTTON OR CLICK THE LINK, AND CLICK ADD TO CART TO PURCHASE THE UNIT YOU LOVE 

https://freedomcouture.com.au/collections

 

 THE WIG I WANTED SOLD OUT, WHEN WILL IT BE RE STOCKED?

WE UPDATE NEW DESIGNS & CLASSICAL UNITS EVERY MONDAY 10 AM PERTH WESTERN AUSTRALIAN TIME. IF YOU WANT TO KNOW DETAILS ABOUT A SPECIFIC UNIT BEING POSTED I SUGGEST TO SUBSCRIBE TO OUR NEWSLETTER TO GET THE FIRST PHOTOS & PRICING ON THE UP COMING  WEEKS COLLECTION.

 

CAN I WALK IN TO TRY ON FC WIGS?

UNFORTUNATELY NOT, WE USED TO BE AN OPEN SALON & STORE HOWEVER WE HAVE GONE 100% ONLINE SO WE DO NOT HAVE ANY SHOP FRONTS THAT ALLOW CUSTOMERS TO WALK IN. WE HAVE PUT SO MANY EDUCATIONAL VIDEOS ON OUR PRODUCT ON YOUTUBE & LOVE SPEAKING WITH YOU ON THE PHONE. IF YOU ARE UNSURE OF ANYTHING CALL US AND WE CAN HAVE A PHONE CONSULTATION WITH YOU! THE CONTACT DETAILS ARE IN CONTACT US SECTION OF THE WEBSITE 

 

WHAT IS THE ELASTIC BAND METHOD?

THE ELASTIC BAND METHOD IS A SECURE AND GLUELESS METHOD TO WEAR YOUR UNIT. THIS METHOD IS GREAT TO PROTECT YOUR NATURAL HAIR AND IT IS ABSOLUTELY NOT DAMAGING, OUR ELASTIC BAND METHOD IS MADE WITH COMBS OR CLIPS TO SECURE THE BACK

WANT TO SEE HOW THE ELASTIC BAND WIG LOOKS & HOW TO PUT IT ON? WATCH OUR VIDEO 

 https://www.youtube.com/watch?v=8GrpU2qlEhU

 

HOW DO I KNOW MY CAP SIZE?

YOU MUST SELECT THIS OPTION TO LET US KNOW WHAT CAP SIZE YOU ARE. FOR FURTHER HELP IN KNOWING YOUR CAP SIZE PLEASE HAVE LOOK TO OUR CAP SIZE SECTION AT THE BOTTOM OF MY WEBSITE, YOU CAN CHOOSE SMALL, MEDIUM OR LARGE. WHEN MEASURING YOUR HEAD PLEASE REMEMBER IF YOUR REAL HAIR IS A BIT LONG OR THICK IT WILL ADD SIZE THE CAP. SO FOR EXAMPLE IF YOU MEASURE YOUR HEAD AS A MEDIUM, BUT YOU HAVE LONG HAIR (10″UP) YOU SHOULD ORDER A LARGE. WHEN MEASURING THE EAR TO EAR SIZE, MAKE SURE YOUR HAIR IS IN A MEDIUM BUN SO YOU CAN PLACE THE MEASURING TAPE OVER THE BUN SO IT GIVES A PERFECT SIZE. ORDERING A BIGGER SIZE IS ALWAYS BETTER BECAUSE IT WILL GIVE YOU MORE COVERAGE & SIT MORE SECURELY. FOR EXAMPLE MY HEAD MEASURES AS A MEDIUM, BUT BECAUSE MY NATURAL HAIR IS LONG AND THICK (26″) I ORDER A EXTRA LARGE CAP.

FEEL FREE TO CONTACT OUR CUSTOMER SERVICE IF YOU NEED ASSISTANCE.

 WATCH OUR VIDEO ON HOW TO MEASURE YOUR CAP SIZE 

 https://www.youtube.com/watch?v=KrOKp15yW0k

  

WHAT IS A CUSTOM HAIR LINE?

THE REALISTIC FĆ HAIRLINE IS A NEW OPTION CREATED BY OUR OWNER – FRANCESCA.

THIS MEANS THAT YOUR UNIT WILL COME WITH A CUSTOMIZED HAIR LINE & BABY HAIRS WHICH WILL MAKE IT LOOK REAL & NATURAL JUST LIKE YOUR HAIR.

 SEE OUR CUSTOM HAIR LINES

 https://www.youtube.com/watch?v=V-Jvfi7Y89o

 

HOW DO I CHOOSE MY LACE COLOUR?

WE CREATE OUR UNITS IN 2 DIFFERENT LACE COLOURS TO OFFER OUR CLIENTS VARIETY. WE MAKE UNITS FOR ALL WOMEN AND ALL SKIN TONES SO ITS IMPORTANT TO CHOOSE A UNIT THAT HAS THE BEST LACE COLOUR. WE OFFER TRANSPERANT (WHITE) & LIGHT BROWN. MOST OF OUR UNITS ARE MADE IN TRANSPERANT LACE BECAUSE ANY SKIN TONE CAN USE THIS SHADE. ITS BENEFICIAL BECAUSE YOU CAN APPLY YOUR POWDER TO THE LACE TO MAKE THE WIGS LACE EXACTLY YOUR SKIN TONE.

 https://www.youtube.com/watch?v=zA_J_IR2VMo

 

WHAT DO I DO IF MY WIG IS TOO BIG?

HERE AT FREEDOM COUTURE IT IS ESSENTIAL THAT CUSTOMERS MEASURE THEIR HEAD PRIOR TO PURCHASING THEIR DESIRED UNIT AS THERE ARE THREE CAP SIZES, PLEASE FIND OUR CAP SIZE CHART LINK AT THE BOTTOM OF OUR WEBSITE. IN THE CASE THAT YOU DO ORDER A LARGER UNIT, YOU CAN TRIM THE LACE OFF YOURSELF IN SECONDS TO MAKE YOUR WIG THE PERFECT CAP SIZE.

 https://www.youtube.com/watch?v=91Qk_O_kgxQ

 

CAN I SEW MY WIG ON TO BRAIDS? CAN I GLUE IT ON? CAN I WEAR IT GLUELESS?

YES  YES & YES! YOU CAN SEW OUR UNITS ON, USE TAPE ADHESIVE OR JUST WEAR THEM GLUELESS WITH OUR ELASTIC BAND METHOD.

 https://www.youtube.com/watch?v=RznfQWJI6Y0

 

HOW DO I USE TAPE ADHESIVE  ON MY FC WIG?

 EASY! WE MADE A REALLY DETAILED HONEST VIDEO SHOWING YOU

https://www.youtube.com/watch?v=9mLEz3Aq1es

 

WHAT IS A WIG CAP?

A WIG CAP IS A CAP THAT YOU WEAR ON TOP OF YOUR NATURAL HAIR TO PROTECT IT. ALSO IT ALLOWS YOUR UNIT TO SIT PROPERLY AND AVOID ANY BULKINESS THIS OPTION IS RECOMMENDED FOR CUSTOMERS USING OUR ELASTIC BAND METHOD

 

WHAT IS DENSITY?

THE DENSITY IS THE AMOUNT OF THICKNESS THAT YOU WISH YOUR FULL LACE UNIT TO HAVE BY ADDING MORE DENSITY WE ALSO ADD MORE HAIR ALL OVER INTO YOUR UNIT TO CREATE A THICKER LOOK!

FOR THE MOST NATURAL LOOKING WIG WE SUGGEST A 130% DENSITY FOR 235 GRAMS OF HAIR ( 2 BUNDLES DOUBLE DRAWN) . IF YOU WANT A THICKER AND MORE VOLUMINOUS FULL LACE WIG WE ALSO PROPOSE YOU 150% DENSITY : 275 G ( 2.5 DOUBLE DRAWN BUNDLES) 180% DENSITY: 335 G ( 3 DOUBLE DRAWN BUNDLES) 200% DENSITY: 385 G ( 3.5 DOUBLE DRAWN BUNDLES) FOR MORE THINCKNESS INVISIBLE DOUBLEDRAWN TRACK CAN BE ADDED.