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CUSTOMS & DUTIES

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
ALL OF OUR PRODUCTS ARE SHIPPED INSTANTLY WITH OUR EXPRESS SHIPPING COMPANY DHL. NORMALLY YOU SHOULD NOT BE CHARGED ANY EXTRA FEES AS 95% OF OUR ORDERS ARRIVE DIRECTLY TO OUR CUSTOMERS DOOR. HOWEVER WE HAVE NOTICED SOME COUNTRIES ARE VERY STRICT & DIFFICULT WITH CUSTOMS AND MAY HOLD THE PARCEL AT THE CUSTOMS LOCATION. IF YOUR PARCEL IS BEING THE HELD THEY WILL CONTACT YOU OR US. 
WE ARE ALWAYS HERE TO ASSIST OUR CUSTOMERS & MAKE SURE YOU GET YOUR PERFECT HAIR INSTANTLY SO WE CAN SPEAK WITH DHL AND ORGANISE WHAT NEEDS TO BE DONE.
SOMETIMES IF YOUR COUNTRY DECIDES TO HOLD YOUR PARCEL THEY MAY DECIDE TO CHARGE YOU EXTRA TO COLLECT YOUR PARCEL.YOU MAY BE REQUIRED TO PAY THESE WHEN YOU ACCEPT DELIVERY OF THE ITEM. IF YOU REFUSE TO ACCEPT DELIVERY OF THE ITEMS YOU HAVE PURCHASED, THE COURIER WILL RETURN THE ITEMS TO FREEDOM COUTURE.
IF THIS HAPPENS, FREEDOM COUTURE MAY BE REQUIRED TO PAY ADDITIONAL CHARGES TO THE COURIER IN RESPECT OF THE COST OF RETURN INCLUDING CUSTOMS AND IMPORT DUTIES THAT WERE PAYABLE BY YOU. WE WILL RECOVER THESE COSTS FROM YOU BY DEDUCTING THE RELEVANT AMOUNT FROM ANY REFUND THE REMAINING MONEY TO YOU AS SOON AS WE HAVE RECEIVED THE PARCEL.

 

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