TERMS & CONDITIONS

PLEASE READ THIS INFORMATION CAREFULLY AS IT CONTAINS IMPORTANT DETAILS ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

WE WILL MAKE EVERY EFFORT TO MATCH EACH ORDER TO YOUR EXACT SPECIFICATIONS. BECAUSE OUR NATURAL HAIR IS 100% VIRGIN HUMAN HAIR AND EACH INDIVIDUAL PIECE COMES FROM A SEPARATE DONOR WE CANNOT GUARANTEE HAIR COLOR OR TEXTURE. OUR NATURAL HAIR COMES IN A STRAIGHT, WAVY OR CURLY PATTERN, THE COLOR WILL RANGE BETWEEN A NATURAL 1B AND 2. IN SOME CASES WE MAY HAVE NATURAL LIGHTER PIECES THAT ARE AVAILABLE UPON REQUEST BUT NOT GUARANTEED.

PAYMENT TERMS

TERMS OF PAYMENT ARE ALWAYS 100% UPFRONT. WE ACCEPT ALL MAJOR CREDIT CARDS. AS SOON AS YOU PLACE AN ORDER ONLINE YOUR CREDIT CARD WILL BE CHARGED.

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW. IF YOUR BILLING ADDRESS IS DIFFERENT THAN YOUR SHIPPING ADDRESS YOU WILL BE REQUIRED TO FILL OUT A CREDIT CARD AUTHORIZATION FORM AND SEND SUPPORTING DOCUMENTATION BEFORE YOUR SHIPMENT IS RELEASED. IF THIS IS NECESSARY A REPRESENTATIVE WILL CONTACT PROMPTLY AFTER YOUR ORDER HAS BEEN PLACED.

ORDER PROCESSING

OUR BUSINESS HOURS ARE MONDAY THROUGH FRIDAY FROM 9:00 AM TO 5 PM EST. ALL ORDERS RECEIVED BEFORE 5:00 PM ARE PROCESSED AND SHIPPED THE SAME DAY. ORDERS PLACED OVER THE WEEKEND WILL BE SHIPPED FIRST THING MONDAY MORNING UNLESS IT IS A HOLIDAY. ONCE SHIPPED, ORDERS ARRIVE WITHIN THE TIME FRAME SELECTED ON THE ORDER FORM.

PRODUCT AVAILABILITY

IF ANY PRODUCT IS OUT OF STOCK, UNAVAILABLE OR IF WE ARE JUST SIMPLY UNABLE TO FULFILL YOUR ORDER WE WILL CONTACT YOU IMMEDIATELY TO FIND OUT IF YOU ARE INTERESTED IN RECEIVING A SUBSTITUTION. IF A SUBSTITUTION IS NOT ACCEPTABLE YOU MAY WISH TO TERMINATE THE SALE IN WHICH CASE, WE WILL REFUND THE AMOUNT CHARGED TO YOUR CREDIT CARD.

PLEASE NOTE: PRICES, SPECIFICATIONS, AND AVAILABILITY OF PRODUCTS ARE SUBJECT TO CHANGE WITHOUT NOTICE. ANY TYPOGRAPHICAL, PHOTOGRAPHIC, OR SPECIFICATION ERROR IN PRODUCTS OR PRICING IS SUBJECT TO CORRECTION. WE WILL NOTIFY YOU OF ANY CORRECTIONS OR CHANGES AND ASK FOR YOUR APPROVAL BEFORE WE COMPLETE YOUR ORDER.

PURCHASE. ALL OTHER KIT ITEMS MAY NOT BE RETURNED OR EXCHANGED FOR ANY REASON.

REPLACEMENTS

WE TAKE GREAT PRIDE IN OUR PRODUCT AND IT IS 100% GUARANTEED. SINCE NATURAL HAIR IS REACTIVE TO A SIMPLE WASH AND DEEP CONDITIONING PRODUCT ISSUES OR CONCERNS CAN OFTEN EASILY BE REMEDIED BY IMPLEMENTING A SIMPLE CARE REGIMEN. HOWEVER, IF YOU FEEL YOU’VE RECEIVED A PRODUCT THAT IS TRULY DEFECTIVE AND UNUSUAL WE WANT TO HEAR FROM YOU. IF YOU HAVE RECEIVED ANY PRODUCT THAT IS DEFECTIVE YOU MUST CONTACT US WITHIN 30 CALENDAR DAYS FROM THE DATE OF PURCHASE. ALTHOUGH NO REFUNDS ARE PERMITTED WE WILL ADDRESS THE QUALITY ISSUE AT ONCE

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SHIPPING DELAYS

FOR YOUR CONVENIENCE IT’S ALWAYS ADVISABLE NOT TO WAIT UNTIL THE LAST MINUTE TO PLACE YOUR ORDER. IF YOU HAVE A DEADLINE, HAIR APPOINTMENT OR OTHER ENGAGEMENT IT IS ALWAYS WISE TO ORDER FAR ENOUGH IN ADVANCE TO ALLOW FOR UNANTICIPATED DELAYS. WE WILL GIVE YOU A DELIVERY ESTIMATE WHEN YOU PLACE YOUR ORDER BASED ON THE INFORMATION WE RECEIVE FROM OUR SHIPPING PARTNER .WE ARE NOT RESPONSIBLE FOR LATE SHIPMENTS DUE TO INCREMENT WEATHER, HOLIDAYS, NATURAL DISASTERS, OR CARRIER DELAYS. PLEASE KEEP IN MIND HOLIDAYS DO NOT COUNT AS A BUSINESS DAY AND SHOULD BE CONSIDERED WHEN CALCULATING SHIPPING TIMES. IF YOUR PACKAGE IS DELAYED WE WILL NOT OFFER A REIMBURSEMENT OF SHIPPING CHARGES. IF YOU NEED ADDITIONAL INFORMATION, PLEASE CONTACT US.FREEDOMCOUTURE@HOTMAIL.COM

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LIMITATION OF LIABILITY

FREEDOM COUTURE, DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR, OR THE PROVISION OF SERVICES AND SUPPORT. FREEDOM COUTURE WILL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THIS LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS,FREEDOM COUTURE IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF SERVICES NOT BUNDLED WITH PRODUCTS UNDER THIS AGREEMENT, FREEDOM COUTURE IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SERVICES UNDER THIS AGREEMENT.

COPYRIGHT

IMAGES OF PEOPLE OR PLACES DISPLAYED ON THE FREEDOM COUTURE ARE EITHER THE PROPERTY OF, OR USED WITH PERMISSION BY, FREEDOM COUTURE. USE OF THESE IMAGES BY YOU OR OTHER THIRD PARTIES IS PROHIBITED UNLESS EXPRESSLY PERMITTED IN THE TERMS OF USE OR ELSEWHERE ON THE FREEDOM COUTURE. ANY UNAUTHORIZED USE OF THESE IMAGES MAY VIOLATE COPYRIGHT LAWS, TRADEMARK LAWS, THE LAWS OF PRIVACY AND PUBLICITY, AND OTHER APPLICABLE REGULATIONS AND STATUTES. ANY PRODUCT, SERVICE, PROGRAM OR TECHNOLOGY DESCRIBED IN ANY DOCUMENT PUBLISHED BY FREEDOM COUTURE ON THIS SITE MAY BE THE SUBJECT OF OTHER INTELLECTUAL PROPERTY RIGHTS OWNED BY FREEDOM COUTURE. ANY SUCH RIGHT THAT IS NOT EXPRESSLY LICENSED HEREUNDER IS RESERVED BY FREEDOM COUTURE.

IF YOU HAVE ANY QUESTIONS PLEASE CALL OR EMAIL FREEDOMCOUTURE@HOTMAIL.COM