REFUND POLICY

WE AT FREEDOM COUTURE PRIDE IN OUR HIGH LEVELS OF CUSTOMER SATISFACTION. WE MAINTAIN A VERY HIGH LEVEL OF QUALITY CONTROL WHILST ENSURING THAT OUR CUSTOMERS RECEIVE NOTHING SHORT OF THE FINEST QUALITY OF HUMAN HAIR EXTENSIONS AND LACE SYSTEMS. ALL OUR HAIR PRODUCTS ARE DERIVED DIRECTLY FROM ITS COUNTRY OF ORIGIN AND ARE PREPARED BY SOME OF THE MOST SKILLED CRAFTSMEN IN THE INDUSTRY.

AS PART OF OUR QUALITY ASSURANCE MEASURES, EVERY ORDER IS THOROUGHLY INSPECTED BEFORE SHIPPING IN ORDER TO MAINTAIN THE PREMIUM STANDARD REQUIREMENTS OF OUR CUSTOMERS.

WE ONLY OFFER A REFUND IF THE PRODUCT IS FAULTY. IF THE UNIT IS FAULTY YOU CAN RETURN IT TO US WITHIN 72 HOURS AND WE WILL GIVE YOU A 100% REFUND TO YOUR ACCOUNT AS SOON AS WE RECEIVE IT.

WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES OF ANY PRODUCTS IF THEY ARE NOT IN ORIGINAL CONDITION

WE SUGGEST OUR CUSTOMERS TO TAKE ADVANTAGE OF ALL THE VIDEOS, PHOTOS &TUTORIALS WE HAVE MADE SHOWING OUR PRODUCT BEFORE ORDERING, ALSO TO CALL US OR EMAIL US SO WE CAN ASSIST YOU IN PURCHASING THE PERFECT WIG FOR YOU.

IF YOUR ORDER THE WRONG SIZE WE CAN NOT OFFER A REFUND. WE ARE HAPPY TO ASSIST YOU BEFORE PURCHASING TO ENSURE YOU ORDER THE CORRECT SIZE, ALSO WE HAVE A VIDEO SHOWING YOU HOW TO MEASURE ON OUR YOUTUBE ( FREEDOMCOTURE )

ALL SHIPPING AND HANDLING COSTS WILL BE AT THE CUSTOMER’S EXPENSE THEREFORE WE SUGGEST SENDING THROUGH A COURIER THAT PROVIDES TRACKING INFORMATION AND DELIVERY CONFIRMATION SINCE WE ARE NOT RESPONSIBLE FOR LOST PACKAGES.

WE MUST RECEIVE THE MERCHANDISE BEFORE AN EXCHANGE CAN BE MADE.

IN THE SPECIFIC CASE OF CUSTOMIZED LACE WIGS, THEY WILL NOT BE ACCEPTED FOR RETURNS OR EXCHANGED ONCE THE ORDER HAS BEEN PLACED

IN A CASE WHERE ANY OF THE CONDITIONS ABOVE ARE NOT MET, WE RESERVE THE RIGHT TO REFUSE AN EXCHANGE.

THESE ARE THE EXACT CONDITIONS OF US ACCEPTING THE PACKAGE BACK & OFFERING A REFUND

  • WIG MUST BE IN ORIGINAL CONDITION ( NO LACE CUT, NO HOLES)
  • IF WE RECEIVE THE WIG BACK WITH ANY PROBLEMS AND WE CAN SEE YOU HAVE WORN IT WE WIL NOT REFUND YOU
  • IF THE WIG IS DAMAGED IN ANY WAY NO REFUND
  • MUST SHIP BACK WITHIN 3 WORKING DAYS OF RECEIVING THE WIG
  • MUST SHIP BACK WITH THE EXACT SHIPPING DETAILS WE GIVE EG USING OUR DHL ACCOUNT, WRITING THE CORRECT ALUE & DESCRIPTION, IF YOU CHOSE TO SHIP BACK WITH OTHER SHIPPING COMPANY WE CANT OFFER YOU A REFUND.
  • IF THE WIGIS RETURNED WITHOUT ALL OF THE FULL PACKAGING WE CANT REFUND YOU

FULL PACKAGING INCLUDED THE EXACT WAY YOU RECEVED IT

  • BOX
  • SILK BAG
  • HAIR CARE BIBLE
  • NET
  • PAPER HEAD FOR WIG
  • IF YOUR ORDER IS AN  ANNA CAPRI COLLECTION IT WILL ALSO COME WITH THE FOLLOWING TO BE RETURNED
  • WITH EYE LASH EXTENSIONS & ANNA CAPRI CARD ENVELOPE