LET US ANSWER YOUR QUESTIONS!

WHEN WILL I RECEIVE MY UNIT?

WE SHIP YOUR UNIT THE SAME DAY YOUR ORDER. WE SHIP IT ASAP & SEND YOU AN EMAIL WITH ALL THE TRACKING INFORMATION.

DOMESTIC IN AUSTRALIA 1-3 DAYS

INTERNATIONAL 3-4 DAYS

CAN I WASH MY UNIT/STRAIGHTEN IT/APPLY HEAT/SWIM IN MY WIG?
YES OFCOURSE! OUR UNITS ARE HAND MADE WITH THE MOST RAW VIRGIN CAMBODIAN HUMAN HAIR WHICH ALLOWS YOU TO TREAT THE WIG EXACTLY LIKE YOUR REAL HAIR.
CAN I GET A CUSTOM WIG MADE?
WE USED TO OFFER CUSTOMIZED WIGS AS AN OPTION HOWEVER WE HAVE STOPPED THAT SERVICE AND NOW ONLY OFFER READY TO SHIP UNITS THAT ARE PRE MADE & DESIGNED BY FC
HOW DO I ORDER A WIG ?

SIMPLY VIEW OUR WIG DESIGNS IN THE ONLINE SHOP BUTTON OR CLICK THE LINK, AND CLICK ADD TO CART TO PURCHASE THE UNIT YOU LOVE

http://freedomcouture.com.au/product-category/freedom-couture-full-lace/

THE WIG I WANTED SOLD OUT, WHEN WILL IT BE RE STOCKED?
WE UPDATE NEW DESIGNS & CLASSICAL UNITS EVERY MONDAY 10 AM PERTH WEST AUSTRALIAN TIME. IF YOU WANT TO KNOW DETAILS ABOUT A SPECIFIC UNIT BEING POSTED I SUGGEST TO SUBSCRIBE TO OUR NEWSLETTER TO GET THE FIRST PHOTOS & PRICING ON NEXT WEEKS UNITS
HOW DO I SUBSCRIBE TO YOUR BELLA411 NEWSLETTER?
WHEN YOU ARIVE TO THE FC WEBSITE A PHOTO WILL COME UP ASKING YOU IF YOU WANT TO SUBSCRIBE
CAN I WALK IN TO TRY ON FC WIGS?
WE USED TO BE AN OPEN SALON & STORE HOWEVER WE HAVE GONE 100% ONLINE SO WE DO NOT HAVE ANY SHOP FRONTS THAT ALLOWS CUSTOMERS TO WALK IN. WE HAVE PUT SO MUCH EDUCATIONAL VIDEOS ON OUR PRODUCT ON YOUTUBE & LOVE SPEAKING WITH YOU ON THE PHONE. IF YOU ARE UNSURE OF ANYTHING CALL US AND WE CAN HAVE A PHONE CONSULTATION WITH YOU! THE CONTACT DETAILS ARE IN CONTACT US SECTION OF THE WEBSITE.
WHAT IS AN ELASTIC BAND WIG?

THE ELASTIC BAND METHOD OPTION IS A SECURE AND GLUE LESS METHOD TO WEAR YOUR UNIT. THIS METHOD IS GREAT TO PROTECT YOUR NATURAL HAIR AND IT IS ABSOLUTELY NOT DAMAGING OUR ELASTIC BAND METHOD IS MADE WITH COMBS OR CLIPS TO SECURE THE BACK
WANT TO SEE HOW THE ELASTIC BAND WIG LOOKS & HOW TO PUT IT ON? WATCH OUR VIDEO

HOW DO I KNOW MY CAP SIZE?

YOU MUST SELECT THIS OPTION TO LET US KNOW WHAT CAP SIZE YOU ARE. FOR FURTHER HELP IN KNOWING YOUR CAP SIZE PLEASE HAVE LOOK TO OUR BELLA BLOG SUBJECT CALLED “HOW TO TAKE YOUR HEAD MEASUREMENT” MAJORITY OF OUR CLIENTS DO ORDER MEDIUM CAPS HOWEVER YOU CAN CHOOSE SMALL, MEDIUM, LARGE . WHEN MEASURING YOUR HAIR PLEASE REMEMBER IF YOUR REAL HAIR IS A BIT LONG OR THICK IT WILL ADD SIZE THE CAP. SO FOR EXAMPLE IF YOU MEASURE YOUR HEAD AS A MEDIUM, BUT YOU HAVE LONG HAIR (10″UP) YOU SHOULD ORDER A LARGE. WHEN MEASURING THE EAR TO EAR SIZE, MAKE SURE YOUR HAIR IS IN A MEDIUM BUN SO YOU CAN PLACE THE MEASURING TAPE OVER THE BUN SO IT GIVES A PERFECT SIZE. ORDERING A BIGGER SIZE IS ALWAYS BETTER BECAUSE IT WILL GIVE YOU MORE COVERAGE & SIT MORE SECURLY. FOR EXAMPLE MY HEAD MEASURES AS A MEDIUM, BUT BECAUSE MY NATURAL HAIR IS LONG AND THICK (26″) I ORDER A EXTRA LARGE CAP FEEL FREE TO CONTACT OUR CUSTOMER SERVICE IF YOU NEED ASSISTANCE.

WATCH OUR VIDEO ON HOW TO MEASURE YOUR CAP SIZE

WHAT IS A SILHOUETTE SILK TOP?

A SILHOUETE SILK TOP IS A 6’X6′ PIECE OF SILK THAT IS ON TOP OF YOUR FULL LACE OR LACE FRONT UNIT. A SILK TOP LOOKS LIKE A SCALP ILLUSION AT THE TOP OF YOUR LACE THIS OPTION IS ABSOLUTELY AMAZING TO INCREASE THE NATURAL LOOK OF YOUR UNIT. INSTEAD OF THE UNIT BEING ALL LACE, WE USE A 6X6 CM SIZE PIECE OF SILK AT THE TOP OF THE WIG TO CREATE A SCALP ILLUSION.IF YOU ORDER A SILK TOP UNIT WE SUGGEST TO WASH WITH COLD WATER.

TO SEE THE SILK TOP WATCH OUR VIDEO

IS FULL LACE OR SILK TOP WIGS BETTER?
ITS HONESTLY A PERSONAL PREFERENCE. A SILK TOP DOES LOOK MORE LIKE A SCALP BUT I FIND A FULL LACE WILL SIT SLIGHTLY FLATTER.
WHAT IS A CUSTOMER HAIR LINE?

THE REALISTIC FC HAIRLINE IS A NEW OPTION CREATED BY OUR OWNER – FRANCESCA.

THIS MEANS THAT YOUR UNIT WILL COME WITH A CUSTOMIZED HAIR LINE & BABY HAIRS WHICH WILL MAKE IT LOOK REAL & NATURAL JUST LIKE YOUR HAIR.

SEE OUR CUSTOM HAIR LINES

HOW DO I CHOOSE MY LACE COLOUR?

WE CREATE OUR UNITS IN 3 DIFFERENT LACE COLOURS TO OFFER OUR CLIENTS VARIETY. WE MAKE UNITS FOR ALL WOMEN AND ALL SKIN TONES SO ITS IMPORTANT TO CHOOSE A UNIT THAT HAS THE BEST LACE COLOUR. WE OFFER TRANSPERANT ( WHITE), LIGHT BROWN, OR DARK BROWN LACE OPTIONS. MOST OF OUR UNITS ARE MADE IN TRANSPERANT LACE BECAUSE ANY SKIN TONE CAN USE THIS SHADE. ITS BENEFICIAL BECAUSE YOU CAN APPLY YOUR POWDER TO THE LACE TO MAKE THE WIGS LACE EXACTLY YOUR SKIN TONE.

WHAT DO I DO IF MY WIGS IS TOO BIG?

YOU CAN EASILY RETURN THE UNIT OR YOU CAN TRIM THE LACE OFF YOURSELF IN SECONDS TO MAKE YOUR WIG THE PERFECT CAP SIZE.

CAN I SEW MY WIG ON TO BRAIDS? CAN I GLUE IT ON? CAN I WEAR IT GLUELESS?

YES YES & YES! YOU CAN SEW OUR UNITS ON, USE TAPE ADHESIVE OR JUST WEAR THEM GLUELESS WITH OUR ELASTIC BAND METHOD.

HOW DO I USE TAPE ADHESIVE ON MY FC WIG?

EASY! WE MADE A REALLY DETAILED HONEST VIDEO SHOWING YOU

2 WIG CAPS
A WIG CAP IS A CAP THAT YOU WEAR ON TOP OF YOUR NATURAL HAIR TO PROTECT THEM ALSO IT ALLOWS YOUR UNIT TO SIT PROPERLY AND AVOID ANY BULKINESS THIS OPTION IS RECOMMENDED FOR CUSTOMERS USING OUR ELASTIC BAND METHOD
WHAT IS DENSITY

THE DENSITY IS THE AMOUNT OF THICKNESS THAT YOU WISH YOUR FULL LACE UNIT TO HAVE BY ADDING MORE DENSITY WE ALSO ADD MORE HAIR ALL OVER INTO YOUR UNIT TO CREATE A THICKER LOOK 130% DENSITY IS THE MOST POPULAR AND NATURAL LOOKING DENSITY .

FOR THE MOST NATURAL LOOKING WIG WE SUGGEST A 130% DENSITY FOR 235 GRAMS OF HAIR ( 2 BUNDLES DOUBLEDRAWN) . IF YOU WANT A THICKER AND MORE VOLUMINOUS FULL LACE WIG WE ALSO PROPOSE YOU 150% DENSITY : 275 G ( 2.5 DOUBLEDRAWN BUNDLES) 180% DENSITY: 335 G ( 3 DOUBLEDRAWN BUNDLES) 200% DENSITY: 385 G ( 3.5 DOUBLEDRAWN BUNDLES) FOR MORE THINCKNESS INVISIBLE DOUBLEDRAWN TRACK CAN BE ADDED.

SHIPPING

ALL READY TO SHIP DESIGNER LUXE UNITS WILL BE SHIPPED SAME DAY AS PURCHASE EXPRESS. WE SHIP WORLDWIDE.
WE USE A PRIVATE ACCOUNT WITH DHL SHIPPING FOR THE FASTEST AND SAFEST SHIPPING TO OUR CUSTOMERS.
ALL CUSTOMERS ARE PROVIDED WITH A TRACKING NUMBER & CONFIRMATION EMAIL.
PLEASE KEEP TIME ZONE DIFFERENCE IN MIND, WE ARE AN AUSTRALIA BASED COMPANY SO IF YOU AREN’T
GETTING A INSTANT RESPONSE IT MAY BE OUR NIGHT TIME HERE.

REFUND EXCHANGE

WE AT FREEDOM COUTURE PRIDE IN OUR HIGH LEVELS OF CUSTOMER SATISFACTION. WE MAINTAIN A VERY HIGH LEVEL OF QUALITY CONTROL WHILST ENSURING THAT OUR CUSTOMERS RECEIVE NOTHING SHORT OF THE FINEST QUALITY OF HUMAN HAIR EXTENSIONS AND LACE SYSTEMS. ALL OUR HAIR PRODUCTS ARE DERIVED DIRECTLY FROM ITS COUNTRY OF ORIGIN AND ARE PREPARED BY SOME OF THE MOST SKILLED CRAFTSMEN IN THE INDUSTRY.
AS PART OF OUR QUALITY ASSURANCE MEASURES, EVERY ORDER IS THOROUGHLY INSPECTED BEFORE SHIPPING IN ORDER TO MAINTAIN THE PREMIUM STANDARD REQUIREMENTS OF OUR CUSTOMERS.
WE ONLY OFFER A REFUND IF THE PRODUCT IS FAULTY. IF THE UNIT IS FAULTY YOU CAN RETURN IT TO US WITHIN 72 HOURS AND WE WILL GIVE YOU A 100% REFUND TO YOUR ACCOUNT AS SOON AS WE RECEIVE IT.
WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES OF ANY PRODUCTS IF THEY ARE NOT IN ORIGINAL CONDITION
WE SUGGEST OUR CUSTOMERS TO TAKE ADVANTAGE OF ALL THE VIDEOS, PHOTOS &TUTORIALS WE HAVE MADE SHOWING OUR PRODUCT BEFORE ORDERING, ALSO TO CALL US OR EMAIL US SO WE CAN ASSIST YOU IN PURCHASING THE PERFECT WIG FOR YOU.
IF YOUR ORDER THE WRONG SIZE WE CAN NOT OFFER A REFUND. WE ARE HAPPY TO ASSIST YOU BEFORE PURCHASING TO ENSURE YOU ORDER THE CORRECT SIZE, ALSO WE HAVE A VIDEO SHOWING YOU HOW TO MEASURE ON OUR YOUTUBE ( FREEDOMCOTURE )
ALL SHIPPING AND HANDLING COSTS WILL BE AT THE CUSTOMER’S EXPENSE THEREFORE WE SUGGEST SENDING THROUGH A COURIER THAT PROVIDES TRACKING INFORMATION AND DELIVERY CONFIRMATION SINCE WE ARE NOT RESPONSIBLE FOR LOST PACKAGES.
WE MUST RECEIVE THE MERCHANDISE BEFORE AN EXCHANGE CAN BE MADE.
IN THE SPECIFIC CASE OF CUSTOMIZED LACE WIGS, THEY WILL NOT BE ACCEPTED FOR RETURNS OR EXCHANGED ONCE THE ORDER HAS BEEN PLACED
IN A CASE WHERE ANY OF THE CONDITIONS ABOVE ARE NOT MET, WE RESERVE THE RIGHT TO REFUSE AN EXCHANGE.

THESE ARE THE EXACT CONDITIONS OF US ACCEPTING THE PACKAGE BACK & OFFERING A REFUND
• WIG MUST BE IN ORIGINAL CONDITION ( NO LACE CUT, NO HOLES)
• IF WE RECEIVE THE WIG BACK WITH ANY PROBLEMS AND WE CAN SEE YOU HAVE WORN IT WE WIL NOT REFUND YOU
• IF THE WIG IS DAMAGED IN ANY WAY NO REFUND
• MUST SHIP BACK WITHIN 3 WORKING DAYS OF RECEIVING THE WIG
• MUST SHIP BACK WITH THE EXACT SHIPPING DETAILS WE GIVE EG USING OUR DHL ACCOUNT, WRITING THE CORRECT ALUE & DESCRIPTION, IF YOU CHOSE TO SHIP BACK WITH OTHER SHIPPING COMPANY WE CANT OFFER YOU A REFUND.
• IF THE WIGIS RETURNED WITHOUT ALL OF THE FULL PACKAGING WE CANT REFUND YOU

FULL PACKAGING INCLUDED THE EXACT WAY YOU RECEVED IT
• BOX
• SILK BAG
• HAIR CARE BIBLE
• NET
• PAPER HEAD FOR WIG
• IF YOUR ORDER IS AN ANNA CAPRI COLLECTION IT WILL ALSO COME WITH THE FOLLOWING TO BE RETURNED
• WITH EYE LASH EXTENSIONS & ANNA CAPRI CARD ENVELOPE